IT support & IT maintenance · Weiden i.d.OPf. · a direct line
IT support in Weiden — one fixed point of contact, not a hotline.
So the technology that carries your business simply runs: website, shop, software, backups, security — maintained and kept in view by someone who picks up the phone when something jams.
AuthorMatthias EgerCertified Manager for Applied AI Transformation (IHK)You know the feeling
It runs — until it doesn't.
And then the point of contact is missing.
The website is offline, the shop takes no orders, an update jams — and the number you call is stuck in a hold queue or no longer assigned at all. For me, IT support means: making sure a moment like that never becomes a crisis in the first place.
Beforehand: updates, backups and security run before anything happens — not after. If it does: you reach me directly, without a ticket number. Afterwards: you get plain language on what happened and what I did. No jargon, no riddles on the invoice.
Keeping an eye on the technology, so you don't have to.
Not a jack-of-all-trades stall, but what counts: the systems you work with and earn money with — reliably running.
Website and shop stay fast, secure, reachable.
Updates, downtime monitoring, SSL, backups, small changes along the way. When something is not working, I take care of it — before customers notice.
SoftwareYour programs and interfaces keep running.
Maintenance, adjustments, bug fixing on the software and the connections your day-to-day needs — including systems someone else built.
Data & securityBackups that really work when it counts.
Data backup, access rights, baseline protection against the most common attacks. Tested, not just set up — member of the Alliance for Cyber Security (BSI).
AI workflowsAI tools in the business stay reliable.
Anyone using AI day-to-day needs someone to look after it: guardrails, review, further development. That is my Operator offer — ongoing support with accountability for the judgement.
Honest about the scope — so you know where you stand.
I am not a big IT house with a fleet of service vans for every printer and every network cable. I am an IT specialist for systems integration and reliably support the digital systems you work with. For large-scale on-site hardware and network jobs I have a network on hand — so you are not left standing alone there either.
This clear scope is deliberate: better to take full responsibility for a few things than to do everything by halves. What I support, I support fully — with a line that is short.
Average response time under five hours · 72 active clients · Google 5,0 from 19 reviews. IHK-certified, professional liability insured with Exali, member of the Alliance for Cyber Security (BSI). Everything in the verification record →
Frequently asked questions
What businesses ask about IT support.
What exactly do you look after in IT support?
The technology you earn money with: website and shop, software and interfaces, backups, updates, security — and, where present, AI workflows. As an IT specialist for systems integration I also take care of the systems behind them; for large-scale hardware and network work I work together with a network.
Fixed packages or per call-out?
Both. Many take ongoing support with a fixed monthly framework — plannable, with priority for anything urgent. Anyone who only needs something rarely calls and pays by effort. No forced contract.
How quickly can I reach you?
Directly — you reach me, not a hold queue. Average response time over the last few years: under five hours. Whatever blocks the business goes first.
Do you also support systems built by others?
Yes, after a short stocktake. After that you have a fixed point of contact instead of changing responsibilities.
Are my data and access credentials safe?
Yes. Access credentials managed cleanly and separately, sensitive data on local hardware instead of a third-party cloud if you want. Member of the Alliance for Cyber Security (BSI), with professional liability insurance.
Tell me what has to run. I keep it running.
Free initial call · a fixed point of contact · no forced contract